WORDPlease note that by purchasing this product, you will only receive instructor resources related to the book. This product does not include the book itself.
by Steve Coscia
Information
Format: WORDLanguage: EnglishEdition: 1Publisher: Cengage LearningPublication Date of the Electronic Edition: 2012
THE TRADE TECHNICIAN'S SOFT SKILLS MANUAL teaches the art-form of customer service and interaction with line drawings, photographs, and anecdotes from real case studies.
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