Download Instructor Resources of Customer Service: A Practical Approach, 6th Edition - Instructor Resources (Instructor's Manual + PowerPoint Presentations)
Multiple Format Please note that by purchasing this product, you will only receive instructor resources related to the book. This product does not include the book itself. by Elaine Harris
Information
Format: Multiple Format Language: English Edition: 6 Publisher: Pearson Publication Date of the Electronic Edition: 2012
?
ISBN: 9780132742399, 013274239X, 9780133002737, 013300273X, 9780132742436
$9
$1.8Discount Coupon
Delivery time: Instant
Description
The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.
$9
$1.8Discount Coupon
Delivery time: Instant